Required skills

communication skills to liaise with customers to ensure requirements are known and can be met within timeframes

literacy skills to

interpret technical documentation such as equipment manuals and specifications

update site records

planning and organisational skills to

arrange for tools and equipment

make site access and equipment recovery arrangements

set out project requirements

problem solving skills to solve logistics problems

safety awareness skills to disconnect equipment from power sources

technical skills to

dismantle and recover equipment

use hand and power tools

Required knowledge

legislation codes of practice and other formal agreements that impact on the work activity

manufacturer requirements for safe operation of equipment

overview knowledge of customer premises equipment and customer premises cabling

regulatory and specific OHS requirements relating to the site

types of power sources used with telecommunications equipment

typical issues and challenges that occur on site

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview o f assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

develop a recovery plan

safely disconnect dismantle and recover customer premises equipment

package and label recovered equipment

apply OHS requirements and work practices

Context of and specific resources for assessment

Assessment must ensure

site where recovery of customer premises equipment can be conducted

use of plant tools and equipment currently used in industry

relevant regulatory and equipment documentation that impact on work activities

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate making site safe

direct observation of the candidate performing recovery of customer premises equipment

review of plan for dismantling and recovery prepared by the candidate

oral or written questioning to assess knowledge of customer premises equipment and recovery issues

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTCBLA Cut over new systems and equipment on customer premises

ICTCBL3052A Cut over new systems and equipment on customer premises

ICTTENA Refurbish customer premises equipment

ICTTEN3075A Refurbish customer premises equipment.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant legislation, codes, regulations and standards may include:

Customer may be:

Customer equipment may include:

Recovery can be associated with:

Hazards may include:

Tools and lifting equipment may include:

OHS and environmental requirements may relate to:

Disposal agreement may refer to: